Sometimes good messages are blocked, or spammy messages get through spam filter. We have a built in feature that allows you to report any message that was blocked as Spam.

To try it out, click on an email that was blocked due to RPD=spam or RPD=bulk via the end user interface. 

After you have logged into the admin portal to view your log files, find a message with SPAM, or BULK as the blocked reason. 

Once you have selected the message you will see the details page and the ability to report it as a False Positive or False negative.