Setting Us Up as Your Only Trusted Email Source


  • This is an optional step. 
  • You can safely ignore the rest of the instructions. 
  • These are only required if you continue to receive spam and the spam is bypassing our filters and going directly to your Office365 tenant. 
  • For 99% of deployments, this will not be required.

Do not follow this step if you are using Backup MX, Tenant Migration or have not configured your MX records to your custom records.

We recommended that you lock down your inbound email flow in Office 365 to only allow mail from DuoCircle IP addresses. This requires you to create a receive connector in Office 365.


To lock down your firewall:

  1. Log on to the Office 365 Exchange Admin Console.
  2. Click on the Mail flow menu item on the left hand side.
  3. Click on the Connectors link at the top. Your connectors are displayed.
  4. Click on the + icon.
  5. Complete the Select Your Mail Flow Scenario dialog as follows:

    FromPartner organization
    ToOffice 365
    The text at the bottom of the wizard changes to:

    “Creating a connector is optional for this mail flow scenario. Create a connector only if you want to enhance security for the email messages sent between your partner organization or service provider and Office 365. You can create multiple connectors for this scenario, each applying to different partner organizations or service providers”
  6. Click the Next button.
  7. Change the connector's name to DuoCircle to Office 365.
  8. Click the Next button.
  9. Select the Use the Sender's Domain option in the "How do you want to identify the partner organization?” dialog.
  10. Click the Next button.
  11. Click on the + icon to add the * as the domain and click OK.
  12. Click the Next button.
  13. Leave the Reject Email Messages if They Aren't Sent Over TLS option with the default value on the “What security restrictions do you want to apply?” dialog. If TLS is enabled, DuoCircle will send the message on to Office 365 with Opportunistic TLS.
  14. Select Reject email messages if they aren't sent from within this IP address range.
  15. Click on the + icon to add the DuoCircle IP address ranges depending on your region.
  16. Click the Next button.
  17. A summary page is displayed. Check this to ensure it has all the correct information.
  18. Click the Save button.

Firewall IP page

Firewall IP page